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FAQ for Teachers
What does HeinemannU offer teachers?

Online professional development through HeinemannU has a number of benefits for teachers. Like classroom learning, online courses contain readings, assignments, and discussions. By learning online, you can also enjoy these advantages:

  • convenient access to course work at any time—24 hours a day, 7 days a week,
  • flexible schedules which allow you to start a course any time and learn at your own speed (Self-paced courses),
  • the time to try new classroom strategies as you learn them,
  • the opportunity to exchange ideas with colleagues from around the country or within your district,
  • the convenience of earning CEUs or graduate credit year round.

Click on these links or scroll down the page for frequently asked questions on these topics:

Course Demo
FAQ for Administrators
Course Credit
Help Desk
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Online Professional Development Questions
If your courses are focused on classroom implementation, how can we take courses during the summer?
    All of our courses are adaptable and most include options for participants who are not currently in the classroom. Summer study can be ideal: participants can begin their 4months of work in July or August before returning to school by reading and planning for the classroom aspect of the assignments. They will have access to past discussions from the previous school year that offer the history of other participants' experiences with the assignments, as well. When school begins, they will be ready to put their study into practice.

I'm a resource teacher without my own classroom; can I still take your courses?

    Yes, you can. Most of our courses have options for participants who are not in the classroom. We also encourage participants such as yourself to partner with a classroom teacher so you both can try out the activities together.

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Course Questions
What is a HeinemannU course like?
    Visit our Course Demo to see what a course looks like.

    Generally, each HU course is made up of several units; each unit has readings from the required text, assignments or activities, and an online discussion. Depending on the course, there may also be additional online readings, video or audio clips, resources, frequently asked questions and answers, and web links.

    As a participant, you can access the course any time, check to see what the readings and assignments are (assignments are typically done offline, either working in the classroom or doing some form of planning or reflection). After you have completed an assignment, return to the online discussion and respond to the prompt, which may ask you to post your results and reflections. In the discussion, you will review and respond to other participants' postings, as well.

    Assignments may be posted in the discussion, saved in your online journal, created in your own word-processing software, saved, and uploaded in the Document Sharing area.

    No specific schedule of visits to the course is required, although in an Author-moderated course, you may have a span of a few days to a week for each unit. There are no research papers, tests, or quizzes in our online courses.

    To allow you the greatest flexibility, your work is assessed at the end of your course access period, allowing you to return to previous units and finish work, if needed. Or, you may indicate unit completion as you work through the course, and the HeinemannU administration will check your work at that time.

Do I need to be online at any specific time?

    No, our courses are "asynchronous," meaning that they do not require participants to attend class on a set schedule. You may do your work online at any time of day or night, 7 days a week.

How much time will I spend on a course?

    Our courses are given an average number of CEUs that translates into an average number of clock hours spent on the coursework, both on- and offline. If the course earns 1.5 CEUs, it takes approximately 15 hours; if the course earns 2.0 CEUs, it takes approximately 20 hours. Time spent to earn graduate credit requiring additional work is not included in these estimates.

I have a computer at home and at school; can I access the online course from both?

    Yes, you can access the online course using your User ID and Password from any computer that has Internet access and passes our Browser Test.

I have two email addresses, can I use both for the course?

    No, our system only allows you to enter one email address, but coursework makes minimal use of email. Instead, we ask participants to use the online discussion area, so comments and feedback are posted in the course itself.

Will I see the author on video in the course?

    Our courses are not video-based, although some courses do include video clips. The author "speaks" to participants through text on the screen and through the required readings, not through video. This decision was made for several reasons, two of the most important being that online video is still fairly low quality and the course focus is on the content, rather than the author, personally. Those courses that do contain video clips typically show classrooms.

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Registration Questions
How do I enroll?
    Enrolling in an online class is done online using a credit card (Visa, MasterCard, American Express), purchase order, or your contract code (group discounts receive a contract code). Click here for step-by-step registration instructions.

Is the required text included with the course fee?

    No, the text is not included in the registration fee. For Heinemann titles, you can shop online at www.heinemann.com and get a 10% discount or you can contact your local distributor.

I just finished registering; why can't I log into the course?

    Your registration is submitted immediately, but your access is not activated until we have processed your enrollment. It can take 24 to 72 hours for your email confirmation message to arrive. When you receive the message, you can then use your Login ID and Password to enter the course.

I need a receipt. How do I get one?

    Simply call or email us and we will mail you a printed receipt. We apologize that our online system does not currently allow you to print your own receipt.

I need to drop a course; can I get a refund?

    Yes, you can drop a Self-Paced course during the first 7 days after your first login to the course and receive a full refund (you MUST login to your course within 30 days from registration to be eligible for a refund.). You must drop an Author-moderated course before the end of the first day of the course to receive a full refund. The second and third day of the course, you will receive a 75% refund. After these deadlines, no refund is available. Click here for the complete Drop Policy. Call or email us to request a drop.

I want to take an Author-moderated course; what's the difference between Student and Auditor?

    As an enrolled Student, you'll have full participation in all aspects of the course and will be eligible for the applicable CEUs or graduate credits. Auditors have read-only access to all of the information contained in the course and can "listen in" on course conversation, but are not able to post messages in the discussions, nor are they eligible for credit. Note: Self-paced courses do not have an Audit option.

Your course catalog says a Self-paced course is 120 days long; what does that mean?

    As an enrolled HeinemannU Self-paced student, you have 120 consecutive days to access the course. Within that time period, the work is completely flexible and can be done at your convenience. Some participants have completed a course in as little as two months.

When do my 120 days of access start for a Self-paced course?

    Your 120 days of access begin when you first login to the course. You can wait any number of days after enrolling to begin your course; the 120 days does not count from your registration date.

I can't remember when I started work on my course; how do I find out when my time is up?

    Your start and end dates show on your personal homepage. If you need an extension, please contact us by phone at 800.541.2086, ext. 1290 or email administration@heinemannu.com with your request. A 30 day extension is available for $20.

Can I receive my certificate early if I complete a Self-paced course prior to my end date?

    Yes, simply select the Completion section in the course to indicate you have finished, and we will be happy to assess your work early and issue your certificate.

I can't complete my work by the end of my 4 months. Can I get an extension?

    Yes, we offer a 30-day Self-paced course extension for $20. Please call 800.541.2086, ext. 1290 or email administration@heinemannu.com with your request.

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Pricing/Funding Questions
How much do your courses cost?
    HeinemannU course standard fees vary by the type of course and type of enrollment; discounts are available.

    Self-paced Student: $129
    Author-moderated Student fee: $195
    Author-moderated Auditor fee: $79

I'm looking for staff development for a group of teachers; do you offer discounts?

    For groups of 10 or more, we have a Self-paced discount structure that starts at 15% and increases with the number of participants, and can be used for any combination of courses.

    We issue a one-year contract for discounts with a unique contract code. Each seat is good for one year, and additional seats bought during the year count toward the next discount level.

When does the one-year contract activate?

    As soon as your first registration is submitted online, the contract is activated. Your seats will be good for one year from the date of this first enrollment.

How do I find out more about discounts?

Can you direct me to any funding sources that will help my district pay for HeinemannU courses?

    Yes, see our Funding Opportunities page for information on a selected list of funding sources appropriate for online professional development.

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Technical Questions
Does HeinemannU require special hardware or software?
    HeinemannU requires only a computer with Internet access, a recent Web browser, and an email account. Specific "plug-ins" are required for audio/video files, but these are free downloads, and most Web browsers already have them installed.

What kind of computer do I need?

    HeinemannU courses can be accessed using either a Windows PC or a Macintosh computer, using either Internet Explorer or Netscape Navigator as your browser.

    The Technical Requirements section contains details. From there you can take our Browser Test to determine whether or not you have the components you need. The instructions that follow the test will help you access free software to bring your browser up to grade!

What technology skills do I need to take a course?

    The very basic skills you need are browsing the Internet (to help you navigate the course) and posting messages to a discussion (essentially, completing a form and submitting it). Some courses require you to use a template for an assignment, save it in your word processor in "rich text format" and upload it to the course. Email is not a central aspect of the course, but is useful. To ready your computer for a course, you may also need to download and install a browser or plug-in; assistance with this process or any other procedures is available from the HelpDesk:

    HelpDesk toll-free phone: 800.226.0045;
    HelpDesk email: helpdesk@heinemannu.com

Can I access my courses using AOL?

    America Online is one of the most common services people use to access the Internet. If you have an AOL account, you can use this account as your Internet Service Provider to access your course, but we don't recommend that you use the default AOL Web browser to do your coursework. We suggest you use the current version (or at minimum, version 4.x) of Internet Explorer or Netscape Navigator instead.

If I have trouble with the course, whom do I contact?

    Contact our HelpDesk or HeinemannU Administration. See next question or Contact Us for information.

Does HeinemannU offer technical support?

I forgot my login/password. What should I do?

    The quickest way is to call or email our HelpDesk. During business hours Eastern time, you can also call or email us directly.

    HelpDesk toll-free phone: 800.226.0045;
    HelpDesk email: helpdesk@heinemannu.com

    Between 9:00 and 5, Eastern time, you can also call 800.541.2086, ext. 1290 or email administration@heinemannu.com.

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Credit Questions
Can I get credit for taking an online course?
    HeinemannU is an Authorized CEU Provider of the International Association for Continuing Education and Training (IACET). In addition, most courses have a graduate credit option for an additional fee and typically require some additional work. The course description in the Course Catalog provides specific information about the credits available for each course. Visit Course Credit for an overview.

What is a CEU?

    A CEU, or Continuing Education Unit, is a non-university unit that is calculated based on the average number of clock hours spent on a course. 1.0 CEU is equal to 10 clock hours. All participants in HeinemannU courses will be mailed a completion certificate for CEUs upon successful completion of the course. Transcripts are not available for this unit.

Do all teachers who register for an online course with HeinemannU receive CEUs?

    Yes, all teachers who successfully fulfill the course requirements for completion are awarded CEUs. There is one exception: Participants in Author-moderated courses who enroll for graduate credit through UNH do not receive CEUs. They receive only graduate credit. Auditors are not eligible for CEUs or any graduate credit. All other participants will receive CEUs regardless of their enrollment for graduate credit with other HU university partners.

I just finished enrolling, and my confirmation page says I am registered as "Student, CEU credit." I want graduate credit; what do I do?

    Nothing is wrong; you have simply completed the HeinemannU registration process. For both Chapman and Antioch Universities, you must enroll separately for graduate credit, typically after you have completed the online course. See Course Credit for more details on the registration process for graduate credit.

    However, if you are enrolling in an Author-moderated course for graduate credit through UNH, you needed to choose the appropriate registration option, and follow the link on your confirmation page to complete your registration with the university BEFORE the course begins. If you did not complete this step, contact us for assistance.

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